How can enterprise customers get support?

Problem This Solves

Connect with LetRetro enterprise support, onboarding specialists, and priority assistance channels.

When to Use This

Active LetRetro Enterprise plan subscription or customer evaluation with LetRetro.

Prerequisites

• Active LetRetro Enterprise plan subscription or customer evaluation with LetRetro.

Step-by-Step Instructions

1. Email priority support: Enterprise inquiries can be addressed directly to [email protected] or [email protected] for expedited resolution.
2. Utilize in-app help center resources: Search troubleshooting guides, billing explanations, and feature walkthroughs directly inside the Help Center.
3. Coordinate with assigned account contacts: Contracted Enterprise customers receive dedicated point-of-contact support for deployment and ceremony guidance.
4. Explore custom integration consultations: Teams requiring tailored Jira, GitHub, or MCP agent setups can schedule engineering consultations through their account manager.
5. Review SLA coverage: Contractual service level guarantees and response time expectations are administered in accordance with your agreed enterprise terms.

Expected Outcome

Enterprise customers know how to engage dedicated support, access technical consultations, and manage service requests.

Troubleshooting & Realistic Tips

• Always include your workspace URL and billing organization name when emailing support to ensure immediate priority routing.